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The Forrester Wave™: CRM Suites For Midsized Organizations,Q2 2010 (Forrester Research, June 2010, .pdf file, 756 kb) "Microsoft Dynamics CRM shines by offering flexibility for large and midsized organizations". Forrester Research Inc., a leading independent research firm, recognized Microsoft Dynamics CRM as a Leader in the Forrester Wave Report™: CRM Suites for Midsized Organizations, Q2 2010.