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Client Support

Our commitment to quality of service does not stop at the end of the implementation phase. We ensure that our support department fully understands your solution so we can quickly answer your questions and get you help when you need it. We work with you to define services levels that match your operations and enter into strict agreements to meet those requirements.

We are able to offer a wide variety of both first and second line telephone support with provision for remote access, scheduled site visits and even emergency call out. We work with a network of trusted international partners to extend our service and support to cover most international business hubs with optional extended business hours or even 24/7 support.

As part of the K3 Group, our client support extends past our enterprise software solution. We can provide your organisation with a highly competent and cost effective one stop support service encompassing application delivery, networking, storage and communication systems.

Client support is an area in which we excel and have a long list of reference clients who will testify to our ability to resolve issues quickly and efficiently.

Key feature of the K3 AX service and support offering include:

• Highly experienced in-house first and second line helpdesk
• On call developers and technical specialists for escalation
• Flexible response including telephone, remote access, scheduled and emergency call out
• Optional extended business hours and 24/7 support services