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Service & Repair

Whether your business supplies on-call heating engineers or maintenance of your industrial equipment installed at customer premises, the service and repair industry strives for faster response, quick problem resolution and lower costs.

Behind the scenes, the complexities of allocating the right people, with the right tools and spares to effectively help customers can be a challenging requirement. The difference between a profitable task and loss making call-out relies on the efficiency of your processes and your ability to quickly allocate the appropriate resources to each job.

Our solutions for service and repair help streamline planning, tracking, and decision making for a wide range of service operations. With tight integration between contact centres, work order lifecycle management and mobile devices, we help you to integrate your field crews into a highly efficient team to improve service delivery.

Our position as a leading Microsoft Gold Partner, gives you the confidence that we can help maximise your businesses potential.

To read more about Dynamics AX for service management, download the fact sheet here.

Key features of our Microsoft Dynamics solution for service and repair include:

• Advanced work order lifecycle management tools with integrated scheduling and dispatch
• Enhanced mobility support including real-time GPS data and map point integration
• Extensive inventory and asset tracking with support for warranty management and service level agreements
• Multi site operations with international languages, currencies and legal requirements for more than 30 countries
• Seamless integration with well-known Microsoft products such as Microsoft SQL Server, BizTalk Server, Exchange Server and the Microsoft Office productivity suite